Cancellation & Refund Policy

Last updated: 26 Oct 2025

This policy applies to paid programs offered by DICEST Education Pvt. Ltd. unless a specific program specifies a different policy (e.g., a partner/University/RKCL policy). Where there is a conflict, the program-specific policy prevails.

A) Student-Initiated Withdrawal

• Before batch start: 100% refund minus payment gateway charges and ₹299 admin fee.
• Within first session (or 2 days) of start: 75% refund minus charges & admin fee.
• After two sessions (or 3+ days): No refund. You may request a one-time batch transfer (subject to seat availability) by paying a transfer fee of ₹499.
• Digital downloads/recordings: Non-refundable once accessed.

Timelines are determined using LMS logs/timetables and payment timestamps.

B) Institute-Initiated Reschedule/Cancel

If we cancel a batch due to operational reasons and cannot offer a suitable alternative within 14 days, you can choose either:

1. Full refund (100% of tuition fee paid), or
2. Seat in the next available batch at no extra cost.

C) How to Request a Refund

Email billing@dicestedu.in with subject “Refund Request – [Course/Bill ID]”. Include your name, phone, payment proof, and reason. Approved refunds are processed to the original payment method within 7–10 working days (payment gateway timelines may apply). For status updates you may call/WhatsApp: +91-9783277847.

D) Special Cases (Scholarships, Offers, Bundles)

Discounted/bundled/early-bird packages may carry stricter or no-refund terms shown at purchase time; those terms prevail over this policy.

E) Non-Transferable

Enrollments/logins are for the registered learner only and cannot be sold or transferred (except the single batch transfer option above).

F) Contact

Billing & refunds desk: billing@dicestedu.in • Phone/WhatsApp: +91-9783277847